Corporate Update - COVID-19
March 16, 2020
Recognizing that public water utilities play an essential and hygienic role in protecting human health, it is our goal to continue to provide a safe and uninterrupted service to all of our customer-members. That means that we must keep our staff and their families as safe as possible. Our utmost concerns are both for them along with those that feel they must visit our office and facilities.
With that in mind, West Carteret Water Corporation made a difficult decision today regarding our Annual Membership Meeting, Open House, and Ribbon Cutting for Phase V. The event that was scheduled for Wednesday, April 22, 2020 will be postponed until late summer or early fall. We regret this decision because we were looking forward to hosting the celebration on the 50th Anniversary of Earth Day. The Groundbreaking for this project was held on Earth Day in 2015. It has been a long project with many hurdles and one worth celebrating its conclusion. However, we simply feel it is our responsibility to follow the directions of the CDC, requesting all functions scheduled in the next eight (8) weeks involving more than 50 people be postponed or canceled.
In addition, we have made the following temporary changes to our general operating procedures that will remain in effect until March 31, 2020 or otherwise updated:
1. OFFICE VISITS: Although we intend to keep our office open, we are asking that all business be transacted through our drive-thru if you feel you MUST visit in person.
2. EXISTING CUSTOMERS:
a. PAYMENTS - Customers are encouraged to make payments in the following manner:
i. On-line at www.wcwc.biz using InvoiceCloud.
ii. Via phone Monday-Friday from 8:30 a.m. until 5 p.m. by calling (252) 393-1515 or (877) 393-6829. Generally, this would apply to debit or credit cards only. However, we will now accept a payment directly from your checking account as long as you have your routing and checking account numbers available.
b. PAYMENT ARRANGEMENT: If you are unable to make a payment due to financial concerns, we are happy to work with you as long as we are aware of your situation. Please handle in the following manner:
i. During working hours, contact us at (252) 393-1515 or (877) 393-6829 to make a payment arrangement over the phone. We will schedule a payment for a future period of time or work with you however needed.
ii. If you are unable to call during business hours, feel free to email firstname.lastname@example.org and let us know that you wish to make such an arrangement. We will correspond with you on the next business day.
3. NEW SERVICE APPLICATIONS:
a. TRANSFERRING EXISTING WATER SERVICE (HOME PURCHASE): Contact us at (252) 393-1515 or (877) 393-6829 or via email at email@example.com for instructions. You will not be required to come to our office, but we will need to work with you to complete the application either over the phone, via fax, or via email. You will need your driver’s license information and social security number available. Letters of credit from other utilities or deposits can be handled later along with your signature on all forms.
b. ESTABLISHING NEW RENTAL ACCOUNT: Contact us at (252) 393-1515 or (877) 393-6829 or via email at firstname.lastname@example.org for instructions. You will not be required to come to our office, but we will need to work with you to complete the application either over the phone, via fax, or via email. You will need your driver’s license information and social security number available. A copy of your lease, which is normally required, can be provided at a later time. We just request that your landlord contact us in advance, giving us permission to open an account in your name. Your deposit can be paid by debit or credit card if not paid at the drive-thru window. However, we can also make a payment arrangement for a future date for deposits and fees.
c. NEW WATER METER INSTALL: Contact us at (252) 393-1515 or (877) 393-6829 or via email to email@example.com for instructions. We would ask that new services installations between now and April 15, 2020 only be requested if urgent. However, because our general schedule requires 2-3 weeks if there is no water service already in place, we would like to work with you in advance to mark the location even if the paperwork follows. Fees can be billed.
In closing, because our concerns remain for staff and our members along with the families of all, we want to assist in any way possible. We realize that the options listed may not cover your own challenge(s). Feel free to discuss those with our staff. They can make a decision that they feel is appropriate for your situation. However, if you need further or after-hour assistance, my personal mobile number is (252) 241-0116 and the System Manager, Bryan Wilson, can be reached at (252) 241-9383.
Please follow the CDC guidelines for social distancing and handwashing. Take precautions. Be safe. Be healthy.