We are aware that some autopay customers received an email from InvoiceCloud stating their payment could not be processed. We are working diligently with our billing company and InvoiceCloud to rectify this issue and we will process your draft as soon as possible. If you have any questions, please either call the office at (252) 393-1515 or email us at water@wcwc.biz. Our business hours are Monday to Friday, 9 am to 5 pm. We appreciate your patience and we will provide you with updates as they become available.